All companies in the Thomas Cook group ceased trading in the early hours of 23rd September 2019.
Thomas Cook aircraft were impounded overnight and have all been grounded.
This article is to provide readers with information about what happens next to their Thomas Cook flights or holiday bookings.
If you are already abroad on a Thomas Cook package holiday
You will be repatriated by the Civil Aviation Authority under the ATOL scheme. The CAA will lay on some special flights, and they may also use scheduled flights with other airlines. Wherever possible, repatriation flights will be on, or very close, to your original return flight date.
The repatriation programme will operate for two weeks, until Sunday 6th October.
This website will give you details of your repatriation flights from Lanzarote.
If you are on holiday in another destination, check here: Repatriation flights.
Note: If you are a Thomas Cook holiday with flights booked on another airline, such as Ryanair, your flight should fly normally, and you should check in at the usual time.
Update: Note that if you are on holiday here with Thomas Cook, the reps will not longer be available to help you. Also, if you have booked excursions through a Thomas Cook rep, the tickets are no longer valid- the advice is to re book, and attempt to claim the original price paid back from the Thomas Cook administrators.
Update: The island’s official tourist centres have said that they will honour all Thomas Cook tickets issued to visit the island’s centres of arts and culture and tourism.
Update: If you are in resort and being asked to pay the hotel to continue to stay, the CAA will guarantee your stay directly with the hotel, or relocate you to another hotel. You should contact their call centre on +44 1753 330 330.
Update: If all else fails, and you are not able to continue your stay at your accommodation, local company Lanzarote Retreats is offering free accommodation to anyone needing it as a result of the Thomas Cook collapse. Contact them directly via their website: Lanzarote Retreats.
Update: The Cabildo of Lanzarote has taken on the costs of transporting clients to the airport for their repatriation flights. The buses provided by The Cabildo will transport around 3,000 passengers to the airport over the next two weeks.
If you have booked flight only and are on holiday
Flight only bookings with Thomas Cook are not covered by ATOL. However, based on previous experience with Monarch, you may be able to get onto a repatriation flight, so our suggestion is to try to do so, using this link: Repatriation flights.
If you have a future booking for a Thomas Cook package holiday
All future holidays are cancelled. As a package holiday, you are protected under the ATOL scheme and will be able to claim a refund from the CAA on any money you have already paid.
The website to make claims should be up and running by September 30th and we will post the link here.
If you have a future booking for flight only with Thomas Cook
Your flight is cancelled. You cannot claim a refund via the ABTA scheme, but you may be able to do so through your credit or debit card company – get in touch with them.
Travel Agent Clients
If you booked your holiday with a travel agent, they will already be working on your behalf to give you information.
We will update this as new information comes in.
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