Monarch Airlines and Monarch Holidays, together with subsidiaries Somewhere to Stay, Avro and First Aviation entered administration today, the 2nd October 2017.
All future holidays and flights with those companies will not operate. If you have booked a Monarch holiday or flight through us we will be in touch with you this morning. All bookings arranged for our clients are ATOL protected.
If you have booked with another travel agent, you should expect to hear from them very shortly.
If you have booked direct with Monarch, here’s the situation. You can visit this website to get the latest information: monarch.caa.co.uk
If you are already on your holiday and due to travel home before 15th October
The Civil Aviation Authority is laying on flights with charter aircraft to repatriate Monarch customers. They are aiming to bring people back as close as possible to their original date, and to keep family groups together.
You can find out about your new flights back to the UK at this link, within 48 hours of when you were originally due to travel: My New Flight.
This system is already up and running and there is an aircraft on it’s way to Lanzarote this morning, that will be replacing the Monarch flight which was due out today.
If you have a future flight-only booking with Monarch
Your flight will not be departing, so please do not go to the airport.
If you booked your flight direct with Monarch Airlines after 14th December 2016, you do not have ATOL protection and you will not be able to claim a refund from the CAA. The advice is to contact your credit card provider.
If you booked before that date, your flight is ATOL protected and the CAA will release details shortly on how to claim a refund.
You will need to book a new flight.
If you have a future holiday booking with Monarch
You are ATOL protected and you will receive a refund for any payments you have made, whether you have paid a deposit or paid for your holiday in full. The CAA will make a claim form available online shortly – keep an eye on this page on their website: Future Booking.
You will need to book a new holiday.